Snow Shirt

Main Material: 70% Wool, 30% Cotton
Colour: Ivory White
Made in Hong Kong

Thank you for choosing our products! To ensure a pleasant shopping experience, please carefully read the following return and exchange policy:

Return Policy: We regret to inform you that we do not accept any returns. All items sold are non-returnable once purchased.

Exchange Policy: If you are not satisfied with your purchased product, we are happy to offer an exchange service. The following are the specific conditions for exchanges:

1. Exchange Period: You can request an exchange within seven days from the date you received the item.

2. Item Condition: The item for exchange must be unused and kept in its original packaging and tags.

3. Application Process: Please contact us via email at info@studio-redemptive.com, providing your order number and details of the item you wish to exchange. We will guide you through the subsequent steps for the exchange.

4. Shipping Costs: The shipping costs for exchanges will be borne by the customer, unless due to product defects or errors in shipping.

Contact Us
If you have any questions or need further assistance, please feel free to contact our customer service team.

Thank you for your understanding and support!

Order Processing:

Our team will process your order as soon as we receive your transaction receipt. We aim to process your purchased items as quickly as possible. Please allow 3-5 working days for us to complete your order.

We operate from Monday to Friday, excluding public holidays.

Shipping Costs:
Hong Kong/Mainland China: Free Shipping
Rest of the World: 25 EUR

Free Shipping:
We offer free delivery on all orders over 380 EUR

Delivery:
We ship delivered duty unpaid (DDU). Therefore, deliveries to countries outside of Hong Kong SAR may be subject to local import taxes, which are the recipient’s responsibility. The shipping company may contact you once your items are in customs to inform you of any costs. Please be aware that this may delay your delivery time. It is your responsibility to pay any necessary charges for local authorities to release goods held at customs. Unfortunately, we have no control over these charges and cannot inform you of the costs in advance, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for further information.

Estimated Delivery Times:
Please note that the following delivery times are guidelines only and do not account for possible delays:

Hong Kong: 2-3 working days
Mainland China: 2-3 working days
Asia: 4-8 working days
Rest of the World: 5-12 working days

A tracking link for your order will be sent to you upon shipment.

All sizes are hand-measured and may have a variance of approximately 1 to 2 cm.